MLA News

2023 Fall Conference Wrap-Up

It was wonderful to have so many members join us in the Arizona desert and also to welcome so many new faces to our association!

MLA welcomed new members:

  • Jon Gerard, Caldwell & Gregory
  • Amy McCall, National Apartment Laundries
  • Jonathan Hirsch, Smart-O-Mat Laundry
  • Teddy Mottola, Jr., Tedimatts Laundry Services


On Monday afternoon, Severin Sorensen CEO of ePraxis, curated a rich exchange of curiosity and wisdom and kindled the flames of inquiry and exploration into how AI can further elevate your businesses and personal lives.

Dive deeper into the realm of AI with these resources:

The AI Whisperer Library Resources
(available for 30 days)

Books for Greater Insights on AI Prompting
The AI Whisperer: Handbook for Leveraging Conversational Artificial Intelligence & ChatGPT for Business

The AI Whisperer Draws: AI Art Made Easy for the Non-Technical User Through MidJourney

On Tuesday morning, Charles E. Bamford, PhD, Managing Partner at Bamford Associates, focused on finding the competitive advantages in your business, the process of strategy design and how to deliver your strategic promise to employees and drawing in customers.

For our opening night event, attendees enjoyed MLA's Allied Member hosted dinner on the intimate patio of the Canyon Suites section of the resort property surrounded by the Phoenician’s gardens and the natural colors of the Sonoran Desert.

Thank you to 
Alliance Laundry SystemsESD/Greenwald and KioSoft Technologies for sponsoring our Monday evening dinner!

Welcome new MLA Route Operator members!


Caldwell and Gregory

Caldwell & Gregory was founded in 1990 with one mission in mind: to provide colleges and universities with exceptional laundry programs by maximizing student satisfaction and delivering the best value.

Today, Caldwell & Gregory is the industry benchmark for collegiate laundry programs, evidenced by the satisfaction of our 300+ university partners. Taking what we have learned from decades on college campuses and implementing state of the art technology, we have expanded our successful laundry programs to the multi-housing market and beyond.

National Apartment Laundries

National Apartment Laundries is second a generation business not only providing excellent regional service in Western Pennsylvania, but also in the tri-state and National markets. We have been a staple in our Pittsburgh community since 1954 when we opened our doors on the Southside. We are committed to providing our community and regions beyond with the most efficient and reliable laundry equipment backed up with expert and excellent customer care and service.

It has always been a priority of our company to provide quality service and support to our customers within the shortest amount of time. To that end, we employ a team of top service techs trained to deal with any issue that could possibly arise. We continue to develop new systems in order to receive, track, and service all inquiries and concerns about our equipment. We are concerned first and foremost with supporting our clients and customers in order to keep their machines in top condition and working at their most efficient.

Smart-o-Mat Laundry

We believe managing your Laundry Room, shouldn't be your problem. Therefore, we'll ensure your laundry rooms are all working efficiently, spacious, clean and we'll even make sure the floors are swept. We believe every laundry machine in your building should be up and running to ensure your residents are always happy. Utilizing the latest technology we're able to achieve this.

Through the collaboration and extensive work by combining the work of extremely talented engineers and computer scientists and using top brands, we've been able to ensure that even your laundry is now interactive and brought into the digital age.

Tedimatts Laundry

Ted Mottola has over 30 years of experience in service businesses. He knows the commitment involved in offering round the clock service every day of the year. TediMatts will be responsible for providing your residents with the utmost in service, attention and satisfaction. Knowledge, trust and dependability are our firm’s strongest suits.

2023 Spring Conference Wrap-Up

Thank you all for attending our Spring conference in Sarasota, FL! It was wonderful to have so many members join us on the Florida coast.

On Monday afternoon, Bill Graham showed attendees how to use likeability skills to help improve relationships and communication skills by using your face, body and voice as tools. Attendees paired up to tell personal stories of impact to each other in order to get that "wow" factor and learn important details of story-telling others will remember in creating that personal connection.

On Tuesday morning, Don Rheem, Founder and CEO of E3 Solutions, explained the science that triggers exemplary workplace behavior at a neurological 
level in order to help attendees understand how to create a thriving workplace culture and what improves employee performance, retention and morale.


We also recognized Scott Scarpato for his service to MLA, as his term as President concluded this April. The MLA Executive Committee thanked Scott for his distinguished leadership and commitment to the association and industry. This was his third time serving as MLA President which shows his true dedication to the association and outstanding leadership and knowledge. Thank you Scott! MLA appreciates you!

Tuesday evening, MLA attendees enjoyed a relaxing off-site boat cruise around the Sarasota waterways and Gulf of Mexico with a spectacular evening sunset.

Thank you to 
Alliance Laundry SystemsESD and
KioSoft Technologies
 for sponsoring this event!

The State of the Coin

The COVID-19 pandemic has disrupted normal circulation patterns of U.S. coin and has posed significant challenges for the U.S. coin supply chain. A number of factors contributed to these challenges, including changes in consumer payment behavior, stay-at-home orders by state and local governments resulting in many business and bank closures, as well as the slowdown of the ability to obtain raw materials for manufacturing new coins, the availability of labor across the coin supply chain, and changes to the coin-supply-chain-servicing infrastructure.  View the US Coin Task Force report here.  For more visit,

All of these factors contribute to hurdles for the American consumers and businesses to get the coin that they need to support cash transactions. Yet, like never before, the pandemic has emphasized the importance of cash for consumers. Millions of Americans rely on currency and coin as their only or preferred form of payment, and businesses rely on cash and coin to make change for those transactions.

Laundry Facility Guidelines

The Multi-housing Laundry Association (MLA) is the North American trade association of operator and supplier companies providing professional laundry services for the multi-housing industry. 

MLA is closely monitoring COVID-19 and recommendations following the latest guidelines from the World Health Organization and the U.S. Center for Disease Control and Prevention.

As multi-housing laundry providers for common laundry rooms, our members provide laundry services for the homes of residents in the multi-housing sector, including public housing authorities and subsidized housing.  All laundry service providers remain critical to the basic needs and hygiene needs of the general public.  Access to these services is particularly important for multi-family housing residents who are often among low-income families with few alternatives for clothes washing.

MLA recommends distributing hand sanitizers across the facility and to employees and consistently reminding all employees to wash their hands regularly and to stay home when feeling ill or running a fever.

Upon entering and exiting laundry facilities, please wipe down the touch pad, door handles and other commonly touched surfaces on the equipment before and after you use the equipment.

Maintain 6-feet of social distance between others in the laundry facility, visit the facility at off-peak hours and wait outside for your laundry cycle to complete.


CDC Recommendations on Laundry:

For clothing, towels, linens and other items

  • Wash hands with soap and water as soon before and after handling laundry.
  • Do not shake dirty laundry.
  • Launder items according to the manufacturer’s instructions. Use the warmest appropriate water setting and dry items completely.
  • Dirty laundry from an ill person can be washed with other people’s items.
  • Clean and disinfect clothes hampers according to guidance above for surfaces.

Learn more on how to prevent the spread.

For more information on what MLA members are doing for their customers, visit the links below.